Returns Policy

Refund and Returns 

At Dark Gloomy Art, we are dedicated to ensuring that our customers have a satisfying shopping experience. To facilitate this, we have established a clear and comprehensive Refund and Returns Policy. Please review the following details carefully before initiating a return or refund request.

How to Start a Return

To initiate a return, please contact us at admin@darkgloomyart.com. Our team will review your request and, if approved, provide you with:

  1. A prepaid return shipping label.
  2. Detailed instructions on how and where to send your package.

Important: Items returned to us without prior authorization will not be accepted. It is essential to reach out to us first to ensure that your return is processed correctly.

For any inquiries regarding returns, feel free to contact us at admin@darkgloomyart.com.

Damaged, Defective, or Incorrect Items

We understand how important it is to receive your order in perfect condition. If you receive an item that is:

  • Damaged during transit,
  • Defective in quality, or
  • Incorrectly shipped (e.g., wrong item),

Please inspect your order upon delivery and notify us immediately. Contact us at admin@darkgloomyart.com with details of the issue, including photos of the item and packaging if possible. Our team will promptly evaluate your case and work to resolve it, either through a replacement, repair, or refund.

Refunds Process

Once we receive your returned item, it will undergo a thorough inspection to ensure it meets our return eligibility criteria. Upon completion of the inspection, we will notify you via email regarding the approval or denial of your refund.

  • Approved Refunds: If your refund is approved, it will be processed promptly, and the funds will be automatically credited to your original payment method.
  • Processing Time: Please note that it may take several business days for your financial institution or credit card provider to process and reflect the refund in your account.

Customer Support and Inquiries

For any additional questions or concerns related to returns, refunds, or product issues, our customer support team is here to assist you. Please reach out via:

Our goal is to address your concerns quickly and ensure a satisfactory resolution.

Thank you for choosing Dark Gloomy Art. We appreciate your support and look forward to providing you with quality art and exceptional service.