Shipping Policy

Shipping Policy
Last Updated: 05/12/2024

At Dark Gloomy Art, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines the terms and conditions that apply to the shipping of goods purchased from our website. Please read this policy carefully to understand your rights and responsibilities.

Interpretation and Definitions

Interpretation

The terms defined below shall have the same meaning whether expressed in singular or plural form.

Definitions

For the purposes of this Shipping Policy:

  • "Company" refers to Dark Gloomy Art, also referred to as "We," "Us," or "Our."
  • "Goods" are the items available for purchase on the website.
  • "Orders" refer to a request made by You to purchase Goods from Us.
  • "Service" means the Website.
  • "Website" refers to Dark Gloomy Art, accessible at [Dark Gloomy Art | Buy Classic Art Prints Online].
  • "You" refers to the individual accessing the Service or the company or legal entity on whose behalf the Service is being used.

Domestic Shipping Policy

Shipment Processing Times

  • All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or public holidays.
  • In the event of high order volumes, shipments may experience slight delays. We will notify You via email or phone if there is a significant delay in processing or shipping Your Order.

Shipping Rates and Delivery Estimates

  • Shipping charges are calculated and displayed during checkout.

Frequently Asked Questions (FAQs)

1. Where do you ship?

We offer both domestic shipping within the United Kingdom and international shipping. Please provide a valid contact number and email address to stay updated on your order status.

2. What are the shipping costs?

  • Domestic Shipping: £4 (includes tracking).
  • International Shipping: £7/$10 (includes tracking).
  • Original Paintings: Free tracked shipping with insurance.

3. Do you ship to P.O. Box addresses?

We can ship to P.O. Box addresses in most cases. However, some couriers, such as FedEx, UPS, and DPD, do not deliver to P.O. Box addresses.

4. How long does delivery take?

  • Domestic deliveries typically take 5-7 business days after processing.
  • International orders may take up to 28 business days to arrive.

5. Why hasn’t my order been delivered yet?

Delivery delays may occur due to:

  • Mistyped or incorrectly formatted addresses.
  • Customs and import restrictions.
  • Failed delivery attempts (e.g., recipient unavailable).
  • Postal strikes or other unforeseen circumstances such as extreme weather or natural disasters.

If your order is significantly delayed, please contact us at admin@darkgloomyart.com for assistance.

6. Can I modify my order?

Changes to orders can be made within 24 hours of placing the order. After this period, changes may not be accommodated. For modifications, contact us at admin@darkgloomyart.com.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a Shipment Confirmation Email containing tracking details. Tracking numbers typically become active within 24 hours of shipment.

Customs, Duties, and Taxes

  • Dark Gloomy Art is not responsible for customs duties, taxes, or additional fees imposed by local authorities.
  • Customers are solely responsible for any tariffs, taxes, or customs charges incurred during or after shipping.

Damages and Lost Shipments

Dark Gloomy Art is not liable for products damaged or lost during transit.

  • If your order arrives damaged, please contact the shipping carrier to file a claim.
  • Retain all packaging materials and damaged goods as evidence to support your claim.

Additional Support

If you have any further questions or concerns regarding shipping, please do not hesitate to reach out to our team at admin@darkgloomyart.com.

Thank you for choosing Dark Gloomy Art. We appreciate your trust and look forward to serving you!